Pick the line that matches what you see. Each one goes to the page that answers it.
Right now
Funds left your wallet and it was not you? Tap Not me, freeze my wallet on the send alert in @RexAssBot. A freeze stops withdrawals and key exports for 24 hours and signs out every web login. Then secure your Telegram account. See Security.
A trade or order
- A trade failed, or the screen shows an error: find the words in Frequent cases.
- "The price moved": nothing was bought or sold. Try again, or raise your slippage. See Trade execution.
- "Not enough" for the network fee: keep a little of the chain's coin free. On NEAR that is about 0.25 NEAR.
- An order did not fill, or says "Needs attention": see Orders.
- Copy buys stopped for a wallet you follow: see Frequent cases.
Money in and out
- A deposit does not show: see Add funds, then Frequent cases.
- A bridge is stuck or says "Window closed": see Bridge.
- A withdrawal was refused or is waiting: see Withdraw and Limits.
Your account
- PIN locked, or you want to reset it: see Security.
- The web app says your session ended: sign in again from Telegram.
- You want your keys: send
/export. See Custody and keys.
Still stuck
Send /support in @RexAssBot. Support lists what to send so the team can find your case. Short answers to common questions are in the FAQ.
Never send your PIN, your recovery phrase or an exported key to anyone, including the team.